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I'm doing good. How are you?
Great, thank you. I understand you sent an email to our complaints department about your claim. Is that right?
Yes, I did.
Okay, so just to confirm I've got the correct person, can you just give me an overview of what the claim was for?
It was for an engine problem that I had in Colorado where we were broken down for five days.
Okay, yeah. You got a claim number, right?
Yes, the claim number starting one seven eight one. Is that correct?
That's correct, yeah.